zanezodiac.com Return and Refund Policy
Welcome to zanezodiac.com, your go-to destination for Outdoor and Travel products. We strive to provide you with high-quality items, but we understand that there may be occasions where you need to return a purchase. Rest assured, we are here to make the process as easy and transparent as possible.
Returns
- All return requests must be initiated by emailing our customer service team at [email protected].
- Please include your order number, the item(s) you wish to return, and the reason for the return in your email.
- Customers are responsible for return shipping costs unless otherwise agreed upon by zanezodiac.com.
- Items must be returned in their original packaging, unused, and in the same condition as received.
- We recommend using a trackable shipping service for your return to ensure its safe arrival.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Please note that shipping costs are non-refundable.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Missing or Damaged Items
If your order arrives with missing or damaged items, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.
International Returns
For international returns, please follow the same process outlined above. However, please note that return shipping costs and any additional customs fees are the responsibility of the customer.
At zanezodiac.com, we value your satisfaction and aim to provide exceptional customer service. If you have any questions or concerns regarding our Return and Refund Policy, please dont hesitate to reach out to us via email at [email protected].